Shipping Policy
A legal disclaimer
Shipping Policy
1. Order Processing Times
Orders are typically processed within 2–5 business days once payment has been received and successfully verified.
Orders placed after 2:00 PM CST may be processed the following business day. Business days do not include weekends or federal holidays.
Processing times may vary during periods of high order volume, inventory updates, severe weather conditions, or carrier-related disruptions. While we strive to fulfill orders promptly, processing timelines are estimates only and are not guaranteed.
2. Shipping Methods
We currently ship within the United States using reputable shipping carriers, including:
USPS
UPS
FedEx
Available shipping options may include:
Standard Shipping
Expedited Shipping
Express Shipping
Shipping availability and estimated delivery windows are displayed at checkout and may vary depending on destination and carrier conditions.
3. Tracking Information
Once an order has been fulfilled and transferred to the shipping carrier, tracking information will be provided to the customer via email when available.
Tracking updates may require 24–72 hours to appear within the carrier’s system. Customers are responsible for ensuring accurate shipping and contact information is submitted at checkout.
4. Shipping Restrictions
All products sold by Rev 3 are intended strictly for lawful laboratory and research purposes only.
We currently ship only within approved regions of the United States. We reserve the right to refuse or cancel orders at our discretion based on shipping location, regulatory considerations, or carrier limitations.
We do not guarantee shipment availability to all jurisdictions. Customers are solely responsible for ensuring compliance with all local, state, and federal laws applicable to their purchase.
5. Customer Responsibility
Customers are responsible for:
Providing accurate billing and shipping information
Monitoring shipment tracking updates
Ensuring secure delivery acceptance where applicable
Understanding applicable local regulations regarding research materials
Packages returned due to incorrect addresses, failed delivery attempts, or refused delivery may be subject to additional shipping and handling fees prior to reshipment.
6. Damaged, Lost, or Stolen Packages
Once an order has been transferred to the shipping carrier, Rev 3 is not responsible for carrier delays, lost packages, stolen packages, delivery errors, or environmental conditions affecting transit.
If a package arrives damaged, customers must contact support within 48 hours of confirmed delivery and provide supporting photographs of:
The shipping box
Product contents
Shipping label
All shipping-related claims are reviewed on a case-by-case basis. Resolution eligibility remains at the sole discretion of Rev 3.
7. Temperature-Sensitive Products
Certain research materials may be sensitive to prolonged exposure to heat, cold, or environmental fluctuations.
Protective packaging materials may be used when deemed appropriate; however, environmental conditions during transit remain outside of our control. Customers are encouraged to monitor tracking information closely and retrieve packages promptly upon delivery.
8. Order Changes & Cancellations
Once an order has been submitted, it cannot be modified, canceled, or refunded after processing has begun.
9. Delivery Confirmation
Carrier-provided delivery confirmation shall constitute proof of successful delivery. Rev 3 is not responsible for packages marked as delivered by the carrier but later reported as missing or stolen.